Privacy
This policy applies to converterer.com, related subdomains, the online tools, and the Converterer API. It explains what we collect, why we collect it, who we share it with, and the choices available to you.
Effective date: 16 April 2026
Collection
When you create an account, buy a plan, contact us, or request support, we may collect details such as your name, email address, company name, billing details, account credentials, and any information you choose to include in your message.
To perform conversions and website captures, we process the files, URLs, rendered pages, and related metadata you submit to Converterer. If you send us purchase receipts or invite teammates, we may also receive the contact details you provide for those purposes.
Like most online services, we collect technical information such as IP address, browser type, device information, referring pages, timestamps, and usage events. We may use cookies and analytics tools to understand product usage and improve the service.
Use of data
We use information to authenticate users, process payments, run conversions, deliver results, investigate misuse, prevent fraud, and support customers.
We use account and billing information for invoicing, record-keeping, service notices, and transactional communications related to your account.
We use usage and operational data to troubleshoot issues, monitor performance, prioritise product improvements, and protect the reliability and security of the platform.
Processing and retention
Uploaded files, rendered pages, and conversion outputs are processed to complete the job you requested. They are not used for advertising, resale, or model training. Operational copies are typically deleted automatically after processing, although short-lived backups or logs may persist for disaster recovery, fraud prevention, or legal compliance.
Account, billing, and support records may be retained for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.
Analytics and diagnostic information may be retained in aggregated or de-identified form for longer where permitted.
We may share information with vendors that help us deliver Converterer, such as hosting, storage, payment, analytics, email, and customer support providers. They process data only on our behalf and under appropriate controls.
We may disclose information where required by law, to respond to lawful requests, to enforce our terms, to investigate fraud or abuse, or to protect Converterer, our users, or others.
You can request access to, correction of, or deletion of personal information we hold about you. Where applicable, you may also object to certain processing or request a copy of your data. Contact contact@converterer.com and we will respond within a reasonable timeframe.
Security and children
We use administrative, technical, and organisational safeguards designed to protect personal information during transmission and storage. No system can be guaranteed perfectly secure, but protecting customer data is a core operating priority. For more detail, see our security page.
Converterer is not directed to children, and we do not knowingly collect personal information from children in connection with the service.
If we are involved in a merger, acquisition, financing, reorganisation, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
Contact
If you have questions, want to exercise your privacy rights, or believe data has been handled incorrectly, contact contact@converterer.com.
We may update this policy from time to time. When changes are material, we will post the updated version here and, where appropriate, notify account holders.