Support
API errors, conversion failures, billing questions, account issues, or anything that's not working how you expect.
Contact
Get in touch with Converterer.
One inbox for everything, support, sales, security, partnerships. A human reads every message, usually within a business day.
contact@converterer.com
We aim to respond within one business day, faster during Australian business hours (AEST/AEDT).
What you can write about
No different inboxes. Just write.
Use the one contact address for any of the following, we route internally.
Sales & volume pricing
You're past the Scale tier (50,000/mo) or need custom terms, annual billing, volume discounts, or a procurement-friendly invoice.
Security & disclosures
Vulnerability reports, security questionnaires, or compliance reviews. Please include enough detail to investigate. See also our security page.
Partnerships
Integration partners, distribution opportunities, co-marketing, or anything where it'd be useful to chat about working together.
Press & media
Quotes, product info, or media enquiries about Converterer or the Paperplane rebrand. Brand assets available on request.
Anything else
Product feedback, feature requests, format gaps, integrations you'd like to see, useful even when it's not a question we can directly answer.
Before you email
Quick answers without waiting on us.
A lot of the common questions are documented, these tend to resolve things faster than a reply from us would.
API reference
Endpoints, parameters, options, status lifecycle.
Developer guides
Language-specific code samples for the API.
Pricing & limits
Plans, overage rates, what counts as a conversion.
Security overview
How we protect data, retention, payments.
Status page
API uptime and incident history.
Tips for a fast response
What to include for the quickest reply.
- For API errors: the task or job ID (e.g.
9f1a8e7c-1b9b-4f0a-9d2c-1a2b3c4d5e6f), the endpoint called, and the response body if you have it. - For conversion issues: the input format, output format, and a sample file if it's not sensitive. Most issues come down to specific input quirks.
- For billing: the email on the account so we can find your plan.
- For security disclosures: reproduction steps, scope, impact, and whether public disclosure is planned. We coordinate timing.
Company
Who you're emailing.
Converterer is operated by Dee Bee Vee Pty Ltd (ABN 53 642 651 590), an Australian company registered in Victoria. Email is the primary channel, there's no phone queue or chatbot in the loop.